FAQs
Patio Cleaning, Repointing & Repair Questions
Every question we get asked about patio cleaning, repointing & repair, answered straight.
Questions
Problems & Symptoms
Why is my patio looking dirty again so quickly?
Algae, lichen and moss regrow fast on porous surfaces, especially in shaded or damp spots. Without a post-clean biocide treatment, spores left in the surface can recolonise within weeks. Repointing open joints also helps, as crumbling mortar traps moisture and organic debris that feeds regrowth.
Can a pressure wash damage my patio slabs?
Yes, if the pressure is too high or the lance held too close. Soft stone such as sandstone can be etched or pitted, and high-pressure water blasts out existing joint mortar, leaving gaps that let weeds in. The correct approach uses controlled pressure matched to the slab material.
What happens if loose slabs or open joints are left too long?
Open joints let water penetrate the sub-base, which softens and shifts, causing more slabs to rock or sink. Loose slabs are also a trip hazard. Over winter, water in the joints freezes and expands, widening gaps further and accelerating the rate of deterioration.
Will repointing help with joints that have opened up after freeze-thaw cycles?
Yes. Freeze-thaw damage opens joints by forcing mortar out as water expands on freezing. Raking out the failed material and refilling with a flexible, frost-resistant jointing compound restores the joint and reduces the risk of the same cycle repeating the following winter.
Questions
Cost & Pricing
How much should I expect to pay for patio cleaning?
Most patio cleaning jobs in Cambridge come in at £150-£400, depending on the area in square metres, the surface material and how heavily soiled it is. Repointing or slab repairs added to the same visit will increase the total.
What affects the cost of patio repointing or repair?
The main factors are the total joint length to be raked and refilled, the jointing product specified, the number of slabs to be relaid, and access to the site. Heavily degraded mortar that needs deeper raking takes longer and adds to the overall cost.
Do you give a quote before the work starts, or can the price change once you see the patio?
The patio is surveyed and the work is quoted before anything starts. If the survey reveals more extensive sub-base movement or slab damage than was visible initially, the additional scope and cost are explained before proceeding.
Questions
Is It Right for You?
Do I need repointing if the patio only looks dirty?
Not necessarily. If the joints are solid and intact, a thorough clean may be all that is needed. Check by pressing the mortar with a key, if it crumbles or feels hollow, repointing is worth doing at the same time rather than returning to the job later.
How do I know if my patio joints need repointing as well as cleaning?
Look for mortar that is crumbling, recessed more than 5 mm below the slab edge, or missing entirely. Weeds growing in joints and slabs that rock underfoot are also clear signs. If the joints are firm and flush after cleaning, repointing can wait.
How much of the patio needs repairing if only one area has gone bad?
Only the affected area needs attention. Isolated slab relay and localised repointing are standard practice, there is no need to lift the whole patio. A site survey will confirm whether the problem is contained or whether the sub-base has shifted more widely.
Would a general handyman be the right person for this, or do I need someone used to paved surfaces?
Someone experienced with paved surfaces is the better choice. Correct mortar mix ratios, jointing compound selection, raking depth and pressure-wash settings all vary by slab material. Getting these wrong can damage the slabs or cause the new mortar to fail within a season.
Is patio cleaning and repair enough for paving that has moved on clay-heavy ground?
Not on its own. Clay shrinks and swells with moisture, causing ongoing movement that will keep lifting or cracking slabs. Surface repairs help short-term, but a lasting fix usually requires addressing the sub-base, either improving drainage or laying a more stable base layer. A site survey will confirm the extent of the problem.
Questions
Comparing Your Options
Should I clean the patio before or after repointing?
Clean first, then repoint. Removing algae, moss and debris gives a clear view of which joints genuinely need attention, and fresh mortar bonds better to a clean slab edge. Repointing onto a dirty surface risks poor adhesion and premature failure.
Is there anything better than wet and forget for patio cleaning?
For heavy algae or lichen, a professional-grade sodium hypochlorite or quaternary ammonium biocide applied after pressure washing outperforms slow-acting no-rinse products. Wet and forget works as a maintenance treatment on lightly soiled surfaces, but it will not shift established growth quickly.
Which is better for my patio, a deep clean or repointing?
They solve different problems. A deep clean removes surface contamination; repointing restores structural integrity to the joints. If the joints are crumbling, cleaning alone leaves the underlying weakness in place. Most patios in poor condition benefit from both carried out together.
Can washing-up liquid or fairy liquid be used to clean a patio?
It will shift light surface grime but has no effect on algae, lichen or deep staining. Detergent residue can also make wet slabs slippery. For anything beyond a light dust, a purpose-made patio cleaner or pressure washing gives a far more thorough result.
Can a patio that has lifted after winter wet weather be repaired rather than replaced?
Yes, in most cases. Lifted slabs are relaid on a fresh mortar bed once the sub-base is checked and levelled. Replacement is only necessary if the slabs themselves are cracked beyond use or if the sub-base has failed across a wide area. Patio drainage issues often underlie repeated lifting.
Questions
How It Works
Can patio cleaning, repointing and repairs all be done in one visit?
Usually yes, for a standard-sized patio. The sequence is clean, inspect, rake out failed joints, relay any lifted slabs, then repoint. Larger areas or extensive slab relay may need a second visit, confirmed after the site is assessed.
How do you clear out the old joints before refilling them?
Old mortar is raked out using an angle grinder with a mortar-raking disc or a manual plugging chisel, clearing to a depth of at least 20 mm. The joints are then blown or brushed clean before new jointing compound is packed in and finished flush.
Will the work leave my patio and paths tidy afterwards?
Yes. Debris from raking and cleaning is cleared as the job progresses, and the finished surface is brushed down before the installer leaves. Any mortar smears on slab faces are cleaned off once the jointing compound has reached the right cure stage.
What time of year is best to clean a patio?
Late spring to early autumn is ideal. Dry, mild conditions help biocide treatments work effectively and allow repointing mortar to cure properly. Avoid working in frost or heavy rain, as both compromise mortar adhesion and slow the drying of any applied treatments.
Will my patio be safe to use while the joints are being repaired?
Not during the work itself, and not immediately after repointing. Most jointing compounds need 24 to 48 hours before foot traffic, and longer before heavy loads. The specific curing time for the product used is confirmed before the job finishes.
Is it better to clean before or after repointing?
Cleaning comes first. Joints need to be clear of moss, weeds and loose material before new compound goes in. A thorough clean also helps the repointing bond properly and last longer.
What happens during patio repointing?
Old or damaged joint material is raked out to a consistent depth, then new jointing compound is applied. If slabs have moved, they are lifted and reset before the joints are finished.
Can a pressure washer damage patio slabs?
Yes, if the angle or pressure is wrong. High pressure aimed directly at joints strips mortar and loosens slabs. The angle and pressure are adjusted to the slab material before washing starts.
What happens if I leave loose slabs or crumbling joints?
Water gets under the slabs, the bedding mortar fails, and the sub-base can settle unevenly. What starts as a joint repair becomes a full lift-and-relay job, significantly more disruptive and costly.
Can washing-up liquid clean a patio properly?
It may shift light surface dirt, but it will not remove moss, algae or deep staining, and it does nothing for crumbling joints or loose slabs. It is not a substitute for pressure washing and repointing.
Questions
Guarantees & Peace of Mind
Will repointing stop the same problem coming back soon?
Repointing with a flexible, polymer-modified mortar significantly slows joint breakdown compared with standard sand and cement. It will not last indefinitely, foot traffic, freeze-thaw cycles and tree roots all cause wear over time, but correctly done joints should remain sound for several years.
Tell Us About Your Patio Project
We schedule a site survey and quote excavation, sub-base, bedding and paving as separate lines, so there are no hidden groundwork costs.